EA pulls titles from GAME/Gamestation [UK]

EA pulls titles from GAME/Gamestation [UK]

ME3 Collector Editions cancelled plus all of March's titles

Written by DavieMarshall on 29 February 12 at 11:37

Update 2:

GAME have released an official statement on the matter:

We currently have a supply issue with regards to Mass Effect 3, which means that GAME and gamestation [sic] will not be able to fulfil orders for Mass Effect 3 at this time. We want to give customers as much notice about this as possible and provide them with a range of options ahead of launch.

We appreciate that this is disappointing for our customers, and we apologise sincerely for the inconvenience that this will cause. We value the loyalty of our customers very highly and as a gesture of goodwill we are providing the following:

- Customers who have pre-ordered in store, will have the opportunity to add £5 worth of Reward points to their card if they visit us from today through to 16 March 2012.
- Customers who have placed a deposit for the title will receive a refund as well as the £5 worth of Reward points between 1 and 16 March 2012.
- Customers who have pre-ordered online, will be provided with an online voucher to the value of £5 to be spent on any purchase on our sites.
For ease, here are your alternative links to secure your pre-orders:

- Amazon
- Play
- ShopTo
- Zavvi

Update 1:

A leaked internal memo circulated to GAME and Gamestation branches offers up some more information. Here's the transcript as published by GamesIndustry.biz:

We gave the industry commitments - we committed to integrity and openness in our dealings, and working with everyone equally. We committed to only stocking products on which we could get the right credit terms, regardless of the title or supplier. We will not stock products if the terms are not right for our business - we will not sacrifice long-term credit requirements for short-term sales opportunities.

As a result of us taking this position - a position that we believe is critical to our long term health as a business - we have taken the very difficult decision not to stock EA's March releases, including Mass Effect 3.
There is still no official press release from GAME's Head Office.

Original story

"As a specialist retailer dedicated to games and gaming, it is never easy to make a decision to stock a title, particularly one with such a strong fan base. But it is imperative that we treat every supplier evenly, that we stick to our commitments, and that we don't sign up to payment terms that will hamper us further in the future.

"It is even more critical that we manage this appropriately with our loyal customers/ We know they will be disappointed regarding Mass Effect in particular and in recognition of this we will be contacting our Mass Effect pre-order customers and as a gesture of goodwill we will be offering them £5 of reward card/elite points."

Reports are flooding in that EA have pulled Mass Effect 3 and all future titles ahead of SSX from the shelves of UK game retailers GAME and Gamestation (both owned by the same company). An official update from the Mass Effect 3 website asks gamers who have ordered from any other retailer than Zavvi, Play, Amazon or ShopTo to look into placing orders elsewhere to ensure they receive a copy of the game. This affects the N7 Collectors Edition as well. Here's the official statement:

For customers who have pre-ordered the N7 Collector's Edition please re-order your copies through these retailers [shown above].GamesIndustry.biz has apparent confirmation from specific stores, but have yet to obtain concrete confirmation from GAME's head office:

Several branches of both chains have confirmed that pre-orders for EA titles, including BioWare's Mass Effect 3, have been cancelled, with refunds only available as store credit rather than cash.Thanks to all of you who sent this in. We'll be updating this article as we hear more. In the meantime, if you have received details from GAME/Gamestation regarding a cancelled pre-order/refund, please let us know.
AuthorMessage
DaBlackAlbino
194,500
DaBlackAlbino - Both Dishonored DLC for £3.36.. fuck yes. Already had the trials from a previous sale just needed the campaign shit.
Achievement Completion Percentage: 84.33% (Includes owned DLC) - 40 more achievements required to reach 85%TrueAchievement Ratio: 1.64401,080 posts
Last post: 16 May at 17:00
Posted on 29 February 12 at 11:42, Edited on 29 February 12 at 11:46 by DaBlackAlbino
Refund only available as store credit? That is illegal under the sale of goods act. People... time to kick up a stink, Game have always had unethical public practice... Politely remind them their primitive company policy does not supersede national law, parliamentary law or the constitution of the United Kingdom of Great Britain and Northern Ireland..... companies think they can make up their own shit and ignore the law. Know your rights. If they fail to deliver you the goods, you're entitled to a refund (in your method of payment). End of.
JohnnyC3PO
214,856
JohnnyC3PO - DLC is ruining my life
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Last post: Yesterday at 17:37
Posted on 29 February 12 at 11:42, Edited on 29 February 12 at 11:43 by JohnnyC3PO
Fortunately both Game and GameStation here in the UK are pretty expensive for new titles, so I doubt many people will have ordered them from there anyway hopefully.

GameStation are pretty good for second hand games deals, but between Amazon, Play, Tesco and Asda they're always fighting for pre-orders and customers so have really good deals on.

(I pre-ordered ME3 from Play, btw)
ChewieOnIce
157,298
ChewieOnIce - Links and links and links and links and links
157,298 TrueAchievement PointsTrueAchievements Newshound6,041 posts
Last post: Today at 13:10
Posted on 29 February 12 at 11:42
Oh wow, if this is true GAME are dead in the water aren't they.

I should cash in all those store card points I've got with them before they dissolve into the ether....
Monkster1978
346,170
Monkster1978 - anyone else having problems with xbone dash tonight. achievements not unlocking, progress counters at 0% etc?
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Last post: 02 Nov at 20:07
Posted on 29 February 12 at 11:45
I think it's true as Shopto.net are now taking pre-orders for the N7 collectors edition which was a game exclusive. I have cancelled my Game order and gone with them instead.
Dynamite Andy
215,516
Dynamite Andy - I come home soon :)!
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Last post: 31 Oct at 21:40
Posted on 29 February 12 at 11:46
I hope this is just a rumour.. Just sent them a tweet..
Valeefor
49,054
Valeefor
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Last post: 07 Jun 13 at 23:50
Posted on 29 February 12 at 11:46
Woohoo £5 store credit, What can i buy? oh years old games that are under £5 for a reason.
S P 4 C E Y
153,946
S P 4 C E Y - You wouldn't accept delivery of a 3-wheeled car!  So why do we accept broken video games?!
Achievement Completion Percentage: 67.76% (Includes owned DLC) - 15 more achievements required to reach 68%TrueAchievement Ratio: 1.7302809 posts
Last post: Today at 18:11
Posted on 29 February 12 at 11:47, Edited on 29 February 12 at 11:48 by S P 4 C E Y
I don't hate Gamestation but Game is like the Halfords of videogames. Nice pretty shops but noone in them has a fucking clue about anything.


Why have EA pulled them from the two shops anyway? I despise EA about as much as Game.
TVthePunisher
192,084
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Last post: Today at 13:00
Posted on 29 February 12 at 11:48
I don't get it...what's going on, why are they being pulled? I must have missed something .__.
Dynamite Andy
215,516
Dynamite Andy - I come home soon :)!
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Last post: 31 Oct at 21:40
Posted on 29 February 12 at 11:53
There customer service said to check out game.co.uk/masseffect for the latest news..

Nothing there.
Dancing Rob
90,519
Dancing Rob
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Last post: Today at 15:07
Posted on 29 February 12 at 11:54
they're being pulled as Game have absolutely no ability to get credit any more, and the major publishers are all demanding cash up front.

Unfortunately for people who work there, they'll be going under very soon, it's simply a question of when.

Basically, if you have any credit with them, spend it soon, as you won't be able to once the administrators are called in.
Sonic Grunge
207,806
Sonic Grunge - Going to try playing again. Older games this time, and take a run through my 360 collection.
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Last post: 15 Nov at 20:52
Posted on 29 February 12 at 11:56
JohnnyC3PO said:Fortunately both Game and GameStation here in the UK are pretty expensive for new titles, so I doubt many people will have ordered them from there anyway hopefully.

GameStation are pretty good for second hand games deals, but between Amazon, Play, Tesco and Asda they're always fighting for pre-orders and customers so have really good deals on.

(I pre-ordered ME3 from Play, btw)
Game & Gamestation had the UK exclusivity for N7 editions, which is why they had so many pre-orders.

Wondered when the s**t would hit the fan about that, no-one since November has been able to pre-order an N7 edition anywhere.
"Adventure, Camaraderie, and steel on steel. The stuff of legend, right Boo?" - Minsc, Baldur's Gate
KillieExile
384,484
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Last post: 27 Feb at 19:48
Posted on 29 February 12 at 11:57
I'm going to my local GAME store in an hour or so, so i'll find out then.
Phoenix C64
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Phoenix C64 - Oh noes... SR4 has an achievement for GOLD on all challenges :(
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Last post: Today at 13:09
Posted on 29 February 12 at 11:59, Edited on 29 February 12 at 11:59 by Phoenix C64
i remember when i bought my gears3 xbox at game.
it came with 2 problems:
1) a broken controller, which got replaced inmediately
2) the sensor that tells the LEDs if your console is horizontal or vertical did not work.

when i told this to the guy in the shop (who works there for at least 6 years already) he was amazed that there was a sensor, he never noticed, never knew...

/sigh

if it wasn't for all the ppl. working in game in whole europe, i wish they would go to hell and close.
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Last post: 09 Nov at 18:30
Posted on 29 February 12 at 12:00
DaBlackAlbino said:Refund only available as store credit? That is illegal under the sale of goods act. People... time to kick up a stink, Game have always had unethical public practice... Politely remind them their primitive company policy does not supersede national law, parliamentary law or the constitution of the United Kingdom of Great Britain and Northern Ireland..... companies think they can make up their own shit and ignore the law. Know your rights. If they fail to deliver you the goods, you're entitled to a refund (in your method of payment). End of.<3
Law school buddies? toast
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JamP0und
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JamP0und
127 completed games(Includes owned DLC)Achievement Completion Percentage: 88.12% (Includes owned DLC) - 59 more achievements required to reach 89%893 posts
Last post: 17 Jan 13 at 19:42
Posted on 29 February 12 at 12:01
Sounds about right as they are going out of business, they won't be here in 6 months time...
CloneJedi
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CloneJedi - Working for my points
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Last post: 11 Feb at 15:10
Posted on 29 February 12 at 12:03
Does this hark back to the project ten dollar/ EA hatred of the second hand market?? If they drop support for bricks and mortar stores and so self distribution...they get all the cash...
DresdenDil
225,496
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Achievement Completion Percentage: 78.66% (Includes owned DLC) - 28 more achievements required to reach 79%86 completed games(Includes owned DLC)755 posts
Last post: 15 Apr 13 at 19:36
Posted on 29 February 12 at 12:05
HMV is heading this way too, and that is my fav place to get games, shame.
Aim to please, shoot to kill. Wakarimasu ka?
DradusContact
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DradusContact
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Last post: 29 Oct 13 at 15:47
Posted on 29 February 12 at 12:05
Game/station have decent sales sometimes, its only the loyalty card that makes them worth using for new stuff. It will be a shame to see them go under though, its the only shop near mine that sells games that i can go and browse in, apart from Asda and Tesco.
Posted on 29 February 12 at 12:09
DaBlackAlbino said:Refund only available as store credit? That is illegal under the sale of goods act. People... time to kick up a stink, Game have always had unethical public practice... Politely remind them their primitive company policy does not supersede national law, parliamentary law or the constitution of the United Kingdom of Great Britain and Northern Ireland..... companies think they can make up their own shit and ignore the law. Know your rights. If they fail to deliver you the goods, you're entitled to a refund (in your method of payment). End of.The UK does not have a written 'constitution', but you are right about the sales of goods act.