Game Discussion: AirMech Arena Forum

How to get purchased content/unbreak game (UPDATE 04/28/19)

AuthorMessage
Mikhail Krauser
1,295,316
Mikhail Krauser
Posted on 16 March 19 at 11:55, Edited on 28 April 19 at 08:28 by Mikhail Krauser
Been discussed by others, when reached out to the dev they claimed issue was fixed. Just the other day I purchased the 9.99 starter kit to boost. Never received my rewards, and now the game is constantly crashing or disconnecting from servers.

Do not make purchases at this time.

Have reattempted to discuss this with the company/staff and no replies yet. They're definitely aware of the issue, but if this continues past 2 weeks where no replies are sent out, ill be getting a refund and submitting a complaint.




THIS POST IS OLD, see further down for solutions on how to correct.
Im soo stealthy, I feel like my knife has a silencer...
A Boss Monster
Posted on 22 March 19 at 01:24, Edited on 22 March 19 at 04:17 by A Boss Monster
If anyone has bought content, make sure that you get your refund from Microsoft within 14 days.
Ubisoft will not compensate you with anything as 'it is up to the developers' who have nothing to do with this game anymore.
Shut your crap, York.
Mikhail Krauser
1,295,316
Mikhail Krauser
Posted on 27 March 19 at 06:09
Im working with the company now. Will update
Im soo stealthy, I feel like my knife has a silencer...
Mikhail Krauser
1,295,316
Mikhail Krauser
Posted on 17 April 19 at 19:53
MikhailKrauser
4/17/2019 7:49 PM
Seems everything was added, and the game is stable again. Was this a backend issue as I know others are having issues as well with purchases? Or was this fixed just for my account?

I seriously appreciate all the work and effort you guys put in, been checking daily and saw the 2-3am updates (EST) but figured i'd wait it out. And now it seems to be good.


William D @ Ubisoft Support
April 17, 2019 2:55 PM

Hello!

We have processed the purchase and the Starter Pack should now be on your Xbox One Account. If you have any further questions or concerns, please feel free to contact us again! Good luck on the battlefield!


MikhailKrauser
March 20, 2019 1:41 PM
Thank you. I'll be patient and await further contact. Thank you.










So as you can see this took about a month to get a response. But I can confirm they've added everything to my account, and the game seems fully playable without any disconnections or issues so far.

I will update if I get info as to whether its just to my account or something they found to fix across the board, but this is good news!
Im soo stealthy, I feel like my knife has a silencer...
A Boss Monster
Posted on 21 April 19 at 08:46
Congratulations Mikhail! Happy that you got your stuff. I booted up Airmech myself but haven't received my items. I've sent another message to Ubisoft but I haven't had a response from them since 25th Jan so I won't hold my breath that they will respond anytime soon.
Shut your crap, York.
Mikhail Krauser
1,295,316
Mikhail Krauser
Posted on 21 April 19 at 16:01
I'll post how to get it fixed tonight. Took up to a month but it will get it fixed
Im soo stealthy, I feel like my knife has a silencer...
XP7SMOKES
37,514
XP7SMOKES
Posted on 21 April 19 at 20:21
Mikhail Krauser said:
Been discussed by others, when reached out to the dev they claimed issue was fixed. Just the other day I purchased the 9.99 starter kit to boost. Never received my rewards, and now the game is constantly crashing or disconnecting from servers.

Do not make purchases at this time.

Have reattempted to discuss this with the company/staff and no replies yet. They're definitely aware of the issue, but if this continues past 2 weeks where no replies are sent out, ill be getting a refund and submitting a complaint.
I purchased some a 3:99 diamond pack and I have not got any diamonds and now the game will not work keeps disconnecting me
Mikhail Krauser
1,295,316
Mikhail Krauser
Posted on 28 April 19 at 08:27, Edited on 28 April 19 at 08:30 by Mikhail Krauser
Can't believe I forgot to respond. Here's how I got it to work.

=Air Mech Arena (Xbox One) - Known Issue: Purchases (Microtransactions) break game, aren't rewarded

Step 1: Go to the following link, and login to your Ubisoft Account. https://support.ubi.com/en-US

Step 2: Go to Xbox.com, go to your Purchase History, search for the transaction of your purchase, and create a screenshot. You'll need this to upload to your Case File eventually as proof.

Step 3: Create a Case (Contact Support) using the following workflow
PLATFORM : XBOX ONE
GAME / PRODUCT : AIRMECH ARENA
CATEGORY : IN-GAME PURCHASES
ISSUE TYPE : ITEM NOT DELIVERED

Step 4: Here is a pre-made template for you to use to file your ticket.

Hey there,

On DD MM YY I purchased and did not receive _______ in-game. I waited 24 hours for the receipt, have gotten confirmation of billing on my microsoft account (and have a screenshot available if need be with the order number), and still they have not shown up in game.

Step 5: Under "Attach documents" click + ADD FILES and attach the picture of the order from Xbox.com and hit Submit My Case

NOTE: Be patient with them, it took me a month before it got fixed, but since it has been working fine. There is an automated system that renews your ticket around 2-3AM EST almost daily if not every 2-3 days. And keep in mind they may have resources on bigger titles.
Im soo stealthy, I feel like my knife has a silencer...
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