Posted on 03 May 19 at 14:29ThreeHaddock62 said:m4xchart said:Purchased season pass (Mineceraft Story - 2) on april 30th and cannot download the episodes. I asked Microsoft for a refund. How come you can buy something on the store and can't use it only 2 days after ?I own the season pass digitally, and only episode 1 shown on my ready to install list (Same with GOT). Maybe the same workaround the works for GOT works for this game? I'm at work so I can't investigate further right now. While I've completed season 2 and don't plan on DL'ing/playing again...this highlights the potentially bleak future of digital gaming.This sounds like the season pass is owned but you haven't downloaded the related dlc to link that to your account prior to it being delisted issue.If they wish to market stuff in this way then purchasing a Season pass should automatically link all related content to the account that purchased the season pass. Content added to the market place after a Season pass is purchased but is part of the season pass should also automatically become linked to all current season pass holders accounts.If a retail disc is inserted then all content that is automatically included as part of that product including any digitally available only content should always be available when said disc is inserted.Problems simply solved in two paragraphs and by no means difficult to actually implement in practice but it seems protecting their consumers from unfair loss is not high on their list of priorities.Don't be fobbed off, if Microsoft customer services refuse to resolve the issue of innacessible dlc for such issues request the issue be elevated to a supervisor level, if they still refuse to resolve the issue demand financial redress, if they refuse threaten them with court and intent to report them to your local consumer rights organisation.Make a record of all communications.