TrueAchievements App Bug Reports

Forum for reporting issues with the TrueAchievements Xbox One app

Videos not playing

  • BorshajenBorshajen1,273,465
    Posted on 11 May 19 at 13:18Permalink
    In the last couple of days i cant watch any videos, only a message that says:

    "Sorry, we are unable to be play the video at this time please try again later"

    Reinstalled the app but didnt help, anyone else have the same problem?
  • BorshajenBorshajen1,273,465
    Posted on 12 May 19 at 11:45Permalink
    It seems to be working now smile
  • Posted on 01 June 19 at 20:26Permalink
    Same here it works on the internet but not on xbox one lately.
  • Neil SwiftNeil Swift254,856
    Posted on 11 June 19 at 19:13Permalink
    Just started having the same issue today
  • BorshajenBorshajen1,273,465
    Posted on 13 June 19 at 09:58Permalink
    The issue have started again for me, no video playing in 4-5 days now.
  • BorshajenBorshajen1,273,465
    Posted on 24 June 19 at 07:07Permalink
    2 weeks have gone and still can not play any videos, am i really the only one that have this issue?
  • Neil SwiftNeil Swift254,856
    Posted on 30 June 19 at 17:47Permalink
    5 weeks now and I cannot play any videos on the Xbox app, either news or solutions, this is getting silly I cannot use the app.
  • WebChimp UKWebChimp UK544,854
    Posted on 01 July 19 at 13:20Permalink
    Thank you for raising this.

    We've done some investigation and it's unfortunately a change with how some external API's work.

    In order for us to push any updates out for our application we now need to migrate it to a different framework - which is quite a big task! We are looking into this, but it may take some time.
  • Posted on 10 July 19 at 19:46Permalink
    Then will the problem of video playback have a solution?

    We'll have to wait for the App to be updated
  • La lagartijaLa lagartija371,873
    Posted on 10 July 19 at 22:54Permalink
    i cant watch any videos on Xbox app cry
  • xTyDiRiUmxxTyDiRiUmx393,687
    Posted on 14 July 19 at 22:43Permalink
    Same here, been almost a month whenever I go to play a video for tips it says it can’t load the video. Any expected timeframe to get it patched and fixed?
  • Posted on 15 July 19 at 16:02Permalink
    xTyDiRiUmx said:
    Same here, been almost a month whenever I go to play a video for tips it says it can’t load the video. Any expected timeframe to get it patched and fixed?
    It's going to be months rather than weeks unfortunately
  • BorshajenBorshajen1,273,465
    Posted on 15 September 19 at 09:49, Edited on 19 September 19 at 07:05 by BorshajenPermalink
    It's been 2 months now since the last reply, how is it going for you?

    Is it taking time because you can't find the cause of the problem or have issues fixing it?
  • EmizkitEmizkit304,578
    Posted on 14 November 19 at 02:20Permalink
    Same problem for me
    I use this app daily because im an Achievements Hunter
    But since june 2019 i cant watch any video guides in TrueAchievement Xbox One app

    Please fix it soon
  • WiredWarlordWiredWarlord228,806
    Posted on 15 November 19 at 10:54Permalink
    Is there any update on this issue used to use this app daily as achievement Hunter and it's not been working for months now.
  • lee1987xzlee1987xz341,667
    Posted on 15 November 19 at 15:42Permalink
    So, since june it's been unavailable...they did say it's quite a big task, but mid November big? It seems more of my brothers ex big.
  • Removed Gamer

    Removed Gamer

    Posted on 19 November 19 at 13:40Permalink
    Yeah, Not been working for me for 6mths now, Shame. At least I was not the only one, The amount off time I checked my Xbox settings thinking I switched something off by mistake was unreal. Fix soon guys pls, Half a year has already passed. 😵
  • Serge GoujonSerge Goujon412,856
    Posted on 23 November 19 at 08:19Permalink
    Same here. Since nobody even bothered to reply from team's side within half a year, I'm afraid it won't be fixed anytime soon. Too bad...
  • Posted on 08 December 19 at 22:09Permalink
    Videos still not playing. Any updates from devs? Thinking about canceling my subscription...
  • Posted on 28 December 19 at 21:39Permalink
    It's a bummer that this has not been fixed. It's such a fundamental aspect of the app. Seems like it is a permanently dead feature of the app.
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