TrueAchievements App Bug Reports Forum

Forum for reporting issues with the TrueAchievements Xbox One app

Videos not playing

AuthorMessage
Borshajen
1,079,929
Borshajen
Posted on 11 May 19 at 13:18
In the last couple of days i cant watch any videos, only a message that says:

"Sorry, we are unable to be play the video at this time please try again later"

Reinstalled the app but didnt help, anyone else have the same problem?
Borshajen
1,079,929
Borshajen
Posted on 12 May 19 at 11:45
It seems to be working now smile
BladeNBatman
Posted on 01 June 19 at 20:26
Same here it works on the internet but not on xbox one lately.
Neil Swift
245,648
Neil Swift
Posted on 11 June 19 at 19:13
Just started having the same issue today
Borshajen
1,079,929
Borshajen
Posted on 13 June 19 at 09:58
The issue have started again for me, no video playing in 4-5 days now.
Borshajen
1,079,929
Borshajen
Posted on 24 June 19 at 07:07
2 weeks have gone and still can not play any videos, am i really the only one that have this issue?
Neil Swift
245,648
Neil Swift
Posted on 30 June 19 at 17:47
5 weeks now and I cannot play any videos on the Xbox app, either news or solutions, this is getting silly I cannot use the app.
WebChimp UK
523,461
WebChimp UK
Posted on 01 July 19 at 13:20
Thank you for raising this.

We've done some investigation and it's unfortunately a change with how some external API's work.

In order for us to push any updates out for our application we now need to migrate it to a different framework - which is quite a big task! We are looking into this, but it may take some time.
Signature
ELITE Outlaw T1
Posted on 10 July 19 at 19:46
Then will the problem of video playback have a solution?

We'll have to wait for the App to be updated
La lagartija
335,670
La lagartija
Posted on 10 July 19 at 22:54
i cant watch any videos on Xbox app cry
xTyDiRiUmx
369,238
xTyDiRiUmx
Posted on 14 July 19 at 22:43
Same here, been almost a month whenever I go to play a video for tips it says it can’t load the video. Any expected timeframe to get it patched and fixed?
TrueAchievement
Posted on 15 July 19 at 16:02
xTyDiRiUmx said:
Same here, been almost a month whenever I go to play a video for tips it says it can’t load the video. Any expected timeframe to get it patched and fixed?
It's going to be months rather than weeks unfortunately
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