My game froze during the last game and when I got back the game just said that I already played it. I erased my game save to see If that would fix it, but only made things worst. After telling 2k Support all I wrote here, this was their first answer
Thank you for contacting 2K Support! I know that you want to get back on the court, so I'm going to do all I can to help you out.
From what I understand, you downloaded the Prelude and are met with the message "We have detected that you have already played NBA 2K17: The Prelude. You will be able to replay it in NBA 2K17.".
Let's start by doing a bit of basic troubleshooting; we recommend starting with a [B]cache clear[/B], this is a common solution to many issues that NBA 2K gamers experience so let me know if it clears things up for you.
Hopefully that helped! I'm sorry for any inconvenience this issue may have caused you but we will do our utmost to get you back on the courts.
Should you have any additional 2K related questions, please feel free to let us know in your next message.
After doing that, nothing was solved of course. I even tried to switch my Xbox One to a different region and reinstall The Prelude from that store. Nothing. So I came back to tell them just that. This was their answer.
Thank you for getting back in touch with 2K support!
I'm sorry that you're still experiencing issues and not able to play The Prelude.
[B]If you want to play the only way would be to create a new account.[/B]
As we are technical support, we do not have the capability to reset anything unfortunately.
Should you have any other 2K related questions, please don't hesitate to get back in touch!
See you on the courts,
I felt a little bit mad since I stated in various messages that I already played the game in other accounts, I just wanted the possibility to play in the same account. So I came back to tell them just that and beg them to read my messages and not send me a premade answer like that. If they don't have the tools, I could understand. So here was the final answer.
Thank you for contacting 2K Support!
As already suggested, if you wish you play The Prelude after experiencing the 'play again' error you will have to create a new account.
This is the only available solution, we apologize for the inconvenience.
[B]The NBA 2K17 Prelude is a demo mode and as such you only get one play through.[/B]
You'll be able to continue your MyCareer journey with the release of NBA 2K17!
We're happy you enjoyed The Prelude, and if you have any issues please do not hesitate to contact us!
At this point it feels like talking to a wall. I guess I have to be in peace with it, knowing they won't patch s**t and that 2k support can not help with a matter not that big...