Posted on 15 March 17 at 21:36, Edited on 15 March 17 at 21:39 by Wyyvern
I didn't say delete your save data? By hard reset I mean hard resetting your console. Usually fixes a lot of bugs. You can do it by holding the power button on your console for five seconds.
Although if reinstalling didn't work I don't think a hard reset will. You're best off sending a ticket off to Ubisoft support.
Here be dragons.