Do I need a new Xbox One? (Troubleshooting help needed)
Thanks for helping.
I'm at my wit's end here. I've been trying for more than an hour to get my Xbox One to turn on. Here's what happens and what I have done:
1) Used controller home button to turn on Xbox. Console chimes and white power light comes on, but no power sent to Kinect, controller does not synch, and TV does not power on.
2) Held Xbox power button for 10 seconds to hard reset. Used console power button to turn back on. Same result.
3) Disconnected and checked all wires in back of console. Cleaned and reset everything. Same result.
4) Found this support forum -
https://forums.xbox.com/en-US/thread/45CC6EBD-3374-49FA-AC1F... with same problem. Followed all advice within. Same result.
5) Reconnected my cable box directly to TV. TV now has picture and sound, so the problem's not in TV or cable.
6) Disconnected Kinect and external HD. Rerouted HDMI out to Input 2 on TV. Still same results.
Did I miss anything or am I fried?
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