I love this site, I've met some of the bestest people on here and it's truly helped me; especially with the struggle I've had with my mental health over the last 2+ years.
But I've seen more and more people posting blogs sharing their struggles with mental health and talking about the hateful messages they've received; the bullying that's happened on site; accounts created purely in bad taste; and various other situations. This isn't a new thing either. This has been going on a while; but I'm hoping that with all these posts bringing it into the light we can maybe push to get better control over our experience on the site.
I recently had the privilege of listening to a talk by Alex Chan at the Wellcome Trust about Designing for the Abusive Ex. It was a preview of a talk he was planning for Pycon 2018
; and an adaption of a talk he'd done previously at Bournemouth University. You can find the slides and a summary of the previous talk on Anti-Social Media on their blog
(and I hope to share the video from Pycon once it's been uploaded, edit
: Blog post for the new talk on Assume worst intent (designing against the abusive ex)
Firstly I'd like to say that although this is a criticism of the current level of control over reporting and blocking users on site (because I know it does exist); I know how hard and complex it is to maintain a site of this size, especially considering how small the team is.
Secondly, I want to shout out to Rich and Jack for being super quick about implementing a delete blog comment feature (and not allowing blocked users to post on my blog) last year!!!!!
And also a shoutout for the awesome moderators on site!
This is not just me; the topic has come up many times in the Site Wishlist forum:
* Hide posts by blocked users
* Is there/could there be an ignore users posts option?
* Privacy in messages - Block Messages from people not on your Friends List
* Blocking gamers, a more thorough way of doing it..
* Blocking Gamers
* Chat Room Mute button.
* Forum ignore feature
* Can we talk about anonymous solution downvoting again?
Oh and I also found this awesome suggestion whilst searching:
* Community support
I would like to ask TrueAchievement to consider implementing a more thorough blocking, reporting and muting system on the site.I think the main problems for me are:
* Block should actually block/ hide/ mute
-- I don't want to see them anywhere on the site, not on my friends feed (comments on other friend's items), in the forums, in competitions, etc - it should be like they don't exist.
-- I don't care about holes in the timeline or anything; I just need not to flashback every time I see their picture/ name
-- The holes in the timeline would only affect me - and this is the desired effect!
-- NOTE: It would also be awesome if you never got matched with them in competitions, but I can see how people would take advantage of this situation - so maybe it could flag to staff before the round started and potentially be dealt with on a case by case basis
* Move the block list
to a separate page (rather than the bottom of the edit friends page)
-- I really don't need to see the list every time I edit my friends list Additional useful features could be:
* Give users more granular control over who can see/ do what
(like Facebook do)
-- e.g: sending friend requests, sending DMs, posting on friend feed, posting on blog, seeing posts on the site, seeing personal information
* Allow reporting of a specific user
-- e.g: For bullying/ harassment/ inappropriate comments/ usernames/ etc not just for cheating or a specific message on site.
-- Saying that we can contact a moderator is ok, but there's a huge list, and I have no clue who I should be "bothering" or who is online, or who is best placed to help
-- A common inbox for such reports would reduce the anxiety and feel like issues could actually be addressed
* Add a mute option
(functions the same as block, but without stopping them from connecting)
-- This would allow you to mute a user if they are causing mental distress, but may not be doing anything wrong/ bad
-- For example, they are being argumentative, and you want to help stop yourself from jumping in
* Allow us to delete comments on our feed items
-- Gives the added benefit of being able to correct that typo ;)
* Restrict or remove site usage
for habitual harassers
-- I believe this does exist in some form, with people's forum posting being restricted for repeated reports (not sure how fully formed this is)
-- Imposes consequences for poor behaviour
-- This shouldn't be automatic, and should have a committee (like with the cheat reports)
I think that these solutions would help people's mental happiness and health improve
And hopefully (not holding out hope though) make people realise that their actions have consequences.
Thank you for reading.
Credit for the prompt to write this, the blog posts and the images used in this blog post:
Alex Chan: https://alexwlchan.net/