Xbox Game Pass for PC Not Working? Here are Some Steps to Try

By Sam Quirke, 10 days ago
Xbox Game Pass for PC launched in June, becoming part of the new Xbox Game Pass Ultimate super-subscription that includes Xbox Live Gold and Xbox Game Pass for console as well as PC. But the journey hasn't been completely smooth, with some users struggling to access Xbox Game Pass for PC at all while others — including myself — found that a seemingly random assortment of Xbox Game Pass for PC games would not download while others would.

Here are some key steps to take that have worked for various members of the Xbox community as well as myself.

Make sure Windows is up to date

Xbox Game Pass for PC troubleshooting

Almost as redundant a piece of advice as "have you tried turning it off and on again", nevertheless it's worth checking you have the very latest public version of Windows on your machine. Despite rolling out Xbox Game Pass for PC in mid-June, the functionality to download the games within it was included in the ironically named May 2019 update, which didn't come out for several days after XGPPC's launch. As Microsoft continue to try and integrate all of their services, it's sensible to assume that future Windows updates could change how the Store works and therefore how XGPPC works. So if things break, first check that the next Update won't fix the problem. Here's how to do it:

To use the on-board Windows Update tool on your PC, just click your Start button, and then go to Settings > Update & Security > Windows Update. From there, you may seem some updates already pending, or you can select "Check for updates" and see what the program throws back at you.

If you're not convinced you have the latest Update from the automated service, it may be that it hasn't officially rolled out to your area yet. You can skip the queue and download the latest build directly from here. Warning — sometimes there's a reason Microsoft haven't rolled out a new Update to your system yet, and it might be because there's still some tinkering to do. Back up everything before you make a manual update.

If the Store isn't working, try downloading the Xbox (Beta) app

Xbox Game Pass for PC troubleshooting

As far as we can tell, the Xbox (Beta) app is supposed to be where we will eventually browse and download or Xbox Game Pass for PC games once this stumbling launch period is over. So if you're having trouble with the good old Windows Store, download the Xbox (Beta) app and try and download a game from there. This is where I first found success with a few of the games, if not all of them.

You can get the Xbox (Beta) app from the Windows Store. Log in to your XGP linked account and you should see a dedicated store for your Game Pass games that can be downloaded on PC.

Your problems might not be over though. This is where we found that players could download some things, and not others - most often getting the 0x80070005 error code. Games seemingly affected by this issue include Vampyr, Hollow Knight and Undertale, though it's unclear if every user has the same experience.

Make sure you are the Administrator, or set up a local Administrator

Some have reported that some games downloads will get the 0x80070005 error if you are not currently running Xbox (Beta) or the Store as your system Administrator, while others say you have to specifically open the App as a local Administrator (as in, a PC user not logged in to a Microsoft account) and only log in to Xbox (Beta) once it has opened. While neither of these methods fixed our particular issue, there certainly seems to be enough evidence around that the method may work.

To check your Administrator privileges or to sign in as a local administrator, head to Start > Settings > Accounts > Your info. There's an option to sign in as a local administrator here. Warning — make sure you've saved everything you need to save, as this will log out the main user account.

To ensure that you are running the Store or the Xbox (Beta) App as an Administrator, search for either program in the Search bar, right click on the correct result and hit "Run as administrator". Allegedly, if you have managed to download and start the affected games for the first time, you should be able to return to your normal account and continue playing.

Delete the Microsoft Store and Restore it with Windows Powershell

Xbox Game Pass for PC not working

The trick that eventually worked for us was to delete Microsoft Store entirely and Restore it, using a program called Windows PowerShell — effectively like a Command Line, but with some scripting to tailor it for a system admin. Again, you need to be running as the Administrator to get this to work. Warning — doing anything in Command Line or PowerShell can cause other issues or instabilities if you don't know what you're doing.

Open PowerShell and type the following:

Get-AppxPackage *windowsstore* | Remove-AppxPackage
Press Enter, and then type the following:

Get-AppxPackage -AllUsers| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
We'd recommend restarting your computer at this point. Once you're back up and running, hopefully you should finally be able to download anything you want from Xbox Game Pass for PC.

Still stuck? Skip the help pages and live chat to a human being

Honestly, that last trick didn't come from us, or some forum reply buried out in the wilds of the internet. It was the process that our friendly neighbourhood Microsoft support agent suggested and carried out for us. So if none of the above solutions have worked, the Chat is really your next best bet.

Skip all the usual guff by using this link, which already selects Xbox on Windows 10 for you. Hit Ask A Question and wade through the chat bots responses — it will almost certainly confuse XGPPC for the Xbox One version, at the time of writing — by clicking "No" after every answer. Eventually it will offer to connect you to an Agent.

When speaking to the Agent, speed things up by describing what Pass you are signed up to, which games aren't downloading and detail each of the steps you have tried above. With any luck, having ruled out the above problems the Agent will be able to find another workaround. They may even share their findings with you to use in the future, just as we have done here.

If that does happen, be sure to let us know what the solution was and we will update the guide!
Sam Quirke
Written by Sam Quirke
Sam has been a Newshound since 2016 and is now the Editor for both TrueAchievements and TrueTrophies. He loves gaming on all devices and in all genres. He remains a stubborn Assassin's Creed and Pokémon fan.