At Microsoft, we put all of our products through rigorous quality assurance testing. However, like any hardware, there is the possibility that a small percentage of devices may experience issues. We are aware that a small number of users may be experiencing issues with the Elite Wireless Controller Series 2 and are actively investigating with our engineering teams. We encourage any customers who experience issues with their hardware to contact Xbox Support.
Xbox Elite Wireless Controller Series 2
The all-new Xbox Elite Wireless Controller Series 2 features over 30 new ways to play like a pro, including adjustable-tension thumbsticks, new interchangeable components, up to 40 hours of rechargeable battery life and limitless customisation with the Xbox Accessories app on Xbox One and Windows 10.*