Xbox Series X|S: these are the known issues you might come up against on launch day

By Sean Carey,
The Xbox Series X and Xbox Series S launch is upon us, and soon we'll all be jumping into the next generation of gaming. Just like any new hardware release, there are bound to be a few bugs and issues present with the two consoles at launch. Microsoft has put together a big old list of all the known Xbox Series X|S issues over on its support page and has detailed some nifty workarounds (thanks, Pure Xbox).

Xbox Series X|S known bug issues

Taken directly from the Microsoft support page, here are some of the issues you may come up against with your Xbox Series X or Xbox Series S on launch day, and some workarounds that might be able to help out too:

4K 120hz

Known Issue: If you are using a 4K@120Hz TV that also supports VRR, you might encounter no signal or corrupted image when the Xbox is configured for 4K120+VRR. This issue occurs with various TVs from LG, Samsung, or Vizio.

Workaround:
  • If the issue still persists, also consider trying the following:
  • Configure the console for 4K/60 with VRR by going to Setting> General> TV & display options> Video Modes> check the box for Allow variable refresh rate.
  • Configure the console for 4k/120 with no VRR by going to Setting> General> TV & display options> Video Modes> uncheck the box for Allow variable refresh rate. The resolution and refresh rates are found under “Display” in TV & Display options.
  • If you wish to experience 120hz and VRR, please configure for 1080p/120hz VRR or 1440p/120hz VRR by Setting> General> TV & display options> Video Modes> check the box for Allow variable refresh rate. The resolution and refresh rates are found under “Display” in TV & Display options.
  • If you are experiencing a corrupted image, here are your workarounds to reverting back to a safe video mode:
  • Restart your console and configure your video modes to one of the listed options above.
  • If you're still experiencing a corrupted image after restart, disable VRR on the TV. Please consult your TV manufacturers on how to do this.
  • If the issue still persists after steps 1 and 2, perform the video mode reset sequence to get back to a safe state and configure for one of the two options above. To do this, follow the steps on this page here under “Your screen is blank after you turn on the console > Reset your display settings”.

EA Play app

  • Known Issue: The EA Play app will not launch or install on an Xbox Series X|S device.
  • Workaround: There is no workaround at this time, but we are working with our app partners to find potential resolutions for the future. At this time, the app will only work on an Xbox One generation device.

Game Captures

  • Known Issue: Some users will see HDR captures appearing too dark when captured on Xbox Series X or Xbox Series S.
  • Workaround: There is no known workaround, but a fix will be coming soon in a future console update.

BBC iPlayer app

  • Known Issue: The BBC iPlayer app will not launch or install on an Xbox Series X|S device.
  • Workaround: There is no workaround at this time, but we are working with our app partners to resolve this. At this time, the BBC iPlayer app will only work on an Xbox One generation device.
  • Q: Why isn’t the BBC app available on Xbox Series X|S?
  • A: Many of your favorite streaming apps like Netflix, Disney+, Spotify, YouTube, Amazon Prime Video, Twitch, Sky, Now TV and more, are on the Store waiting for you when you boot your new Xbox console. There are a small number of apps that are not yet available - like BBC iPlayer – but we are working with partners to add these as soon as possible.

DVD & Blu-ray playback

  • Known Issue: Some users may insert a DVD or Blu-ray into their console and encounter a black screen.
  • Workaround: If you are experiencing this, simply remove the disc from the console, restart the console, and then re-insert the disc into the console to watch your disc.

PeacockTV app

  • Known Issue: Some users will experience occasional pixelated frames while using the PeacockTV app on Xbox Series X or Xbox Series S.
  • Workaround: There is no known workaround at this time, but the proper teams are working on a fix to be included in a future update.

Quick Resume

  • While Quick Resume is fully operational with thousands of titles, we are aware a select number of Optimized titles may be experiencing issues with this feature. To ensure the best possible experience for our fans, we’ve disabled the feature for these titles and are working as quickly as possible to fix this at the platform level.
Microsoft says it's had at work to fix these issues and will update this support page as soon as it learns about more workarounds or resolutions.

For more coverage on the Xbox Series X|S launch, be sure to check out our Xbox Series X|S launch hub.
Sean Carey
Written by Sean Carey
Hey, I’m Sean! I joined both TrueAchievements and TrueTrophies as a staff writer in 2019. I’m a big fan of the Metal Gear Solid series and love a good narrative adventure. Most evenings you’ll find me failing to get a win in Call of Duty: Warzone.